Privacy Policy

Pure Mantra (“the Company”) is committed to safeguarding the privacy of individuals who access or use our website, products, and services. We collect, process, and manage personal information in accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

This document explains what information we collect, how it is utilized, the parties with whom it may be shared, and the rights available to you. By accessing our website or using our services, you acknowledge and agree to the practices described herein.

  1. Information We Collect

We may obtain the following categories of information:

• Customer Interaction Data: Details such as name, email address, phone number, and related information when you contact us for support or inquiries.
• Account and Transaction Information: Data submitted during registration, purchases, order processing, or service usage.
• Feedback and Communication Records: Any comments, reviews, survey responses, or other communications shared with us.

  1. Purpose of Data Collection

The collected information is used for legitimate business purposes, including:

• Responding to inquiries and delivering customer assistance.
• Processing transactions and fulfilling orders.
• Enhancing website functionality, product quality, and service performance.
• Sending essential updates, service notifications, and promotional communications where consent has been provided.
• Meeting applicable legal, regulatory, and contractual obligations.

  1. Sharing and Disclosure

Your personal data may be disclosed under the following circumstances:

• Internal Access: Authorized personnel who require the information to perform operational or support-related duties.
• Service Partners: Third-party vendors engaged for payment processing, logistics, technical support, or marketing services, bound by confidentiality and data protection agreements.
• Legal Compliance: Government authorities or regulatory bodies when disclosure is mandated by law.

  1. Data Controller and Retention

Pure Mantra acts as the entity responsible for collecting and processing personal data. Information is retained only for the duration necessary to fulfill the stated purposes or comply with legal requirements. Once retention is no longer required, the data is securely deleted or anonymized.

  1. Consent

By submitting personal information, you provide consent for its collection and processing as described in this policy. You may revoke consent at any time by contacting us. However, withdrawal may restrict access to certain services that rely on personal data.

  1. Impact of Withdrawing Consent

If consent is declined or withdrawn, services such as customer support, order fulfillment, or transactional processing may not be available.

  1. Grievance Redressal

For concerns regarding data usage, you may contact:

Grievance Officer
Pure Mantra
Email: puremantraliving@gmail.com
Phone: +91 8149706196
All grievances will be addressed within a reasonable timeframe, generally within 30 days.

  1. Third-Party Transfers

Personal information may be transferred to trusted partners or affiliates assisting in operational functions. Such entities are required to maintain appropriate safeguards consistent with legal standards.

  1. Security Measures

We implement administrative, technical, and physical safeguards to protect personal information against unauthorized access, misuse, alteration, or destruction. These measures include secure data transmission protocols, restricted access controls, and periodic internal security assessments.

  1. User Responsibilities

Users agree not to upload, transmit, or distribute content that:

• Violates any applicable law.
• Is defamatory, harmful, obscene, or discriminatory.
• Infringes intellectual property or proprietary rights.

Non-compliance may result in suspension or termination of service access.

  1. Policy Updates

This Privacy Policy may be revised periodically to reflect operational, legal, or regulatory changes. Updates will be published on our website and will take effect upon posting.

  1. Contact Information

For any questions or requests related to this Privacy Policy:

Pure Mantra
Email: puremantraliving@gmail.com
Phone: +91 8149706196


This policy is effective as of the date of publication and applies to all services offered by Pure Mantra.